Perfect location, rooms clean and well equipped. All staff very polite and helpful. It's a shame more people don't use the bar and restaurant but like most hotels they are pricey.
3 stars it is not. Dated decor from early 80's,staff young and inexperienced,rooms barely passable.lift noise all night long and bloody Chinese tourists smoking in rooms setting fire alarms off every other night is not going to win you custom Mercure !!! The whole place needs bringing into the 21st century or better still shutting down.
Visited this place for a wedding. Decorated nicely for the wedding and staff dealing with actual wedding very pleasant but service extremely slow, some tables finished eating before others had even been served. However, staff on reception desk extremely unprofessional, rude and curt when guests making enquiries. Definitely need to review customer care training.
Very comfortable, staff are very friendly, & attentive. Food very nice. Room good, but shower on the cool side.
Very good breakfast good room's / but bed's are bit too small I'm 6.2f. Also great service - especially from lady, called Melanie. She's very friendly / lovely and sorted our every one problem with a smile on her face.
Mercure Wigan Oak Hotel is a UK Lodging based in Wigan, North West England. Mercure Wigan Oak Hotel is located at Orchard St, Wigan WN1 3SS, UK.
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